We respect the privacy of visitors to the website and store. We ensure that the personal information you provide is treated confidentially. Processing of the personal data takes place in a manner that is in accordance with the requirements set by the General Data Protection Regulation.
Purposes of data processing
If you fill in a contact or registration form on the website, or send us an e-mail, the data you send us will be kept for as long as the nature of the form or the content of your e-mail is required for the complete answering and processing them.
We process your data because we either need this to enter into or execute the agreement with you, or because we are legally obliged to do so, either with your permission or because we (or a third party) have a legitimate interest in this. Our legitimate interests are described in this privacy statement. In individual cases, we might be forced to process your data because it is necessary for your vital interest or that of another person (for example if you or your child injures us and we have to pass on your details to the ambulance staff).
We record your personal data in the following situations;
When visiting our website.
When sending an online form or requesting information online
In the execution of an assignment given to us.
When completing a review for a product delivered to you or a service provided to you.
When registering for marketing communications and / or our newsletter.
When filling in application and contact forms on the website.
In our store when filling in order forms, showroom vouchers and / or other forms.
Security of your data
Stox Floors and Kitchens is committed to optimally protecting your personal data against unauthorized use. We do this on the basis of physical, administrative, organizational and technical measures. This way we ensure that only the necessary persons have access to your data and that access to your personal data is protected. All data that you exchange with STOX through our website stox.nl are encrypted with SSL security based on the HTTPS protocol.
If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via firstname.lastname@example.org.
Request information / make an appointment
If you would like to request information via the information form, we ask you to enter your name, e-mail address and telephone number so that we can contact you and provide you with the requested information. Of course you are also free to email us or contact us by telephone.
Would you like personal help with designing a kitchen or picking out a floor? Then there is the possibility to make an appointment online. We then register your name, telephone number, e-mail address so that we can contact you about the appointment
We also use the data to see if we can help with anything or to send you a message if we have a nice offer for you.
Click behavior and visit data
General visitor data is kept on the website. In this context, in particular the IP address of your computer, the possible user name, the time of retrieval and data that the browser of a visitor sends, can be registered and used for statistical analyzes of visiting and clicking behavior on the website. We also optimize the operation of the website. We try to anonymize these data as much as possible. This information is not provided to third parties.
We use Google Analytics to keep track of how users use the Website. The information thus obtained, including the address of your computer (IP address), is transferred to and stored by Google on servers in the United States. Google uses this information to keep track of how our website is used, to provide reports on the Website to us and to provide its advertisers with information about the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. We have no influence on this. We have not allowed Google to use the obtained analytics information for other Google services.
This site contains buttons for promoting or sharing pages on social networks such as Facebook, LinkedIn and Pinterest. These buttons are realized by a code that is provided by the social networks themselves. This code places, among other things, a cookie.
There are no conditions attached to the use of social media from STOX. You agree with the conditions of the social media platform.
Please read the privacy statement of the social networks (which can change regularly) to see what they do with your personal data that they process with this code.
Purchase at the checkout
If you conclude a visit to STOX with a purchase of a product or service, as soon as you check out at the cash register, your transaction details will be registered to make the payment in order. We are tax-obliged to keep details of every purchase for seven years.
Purchase via a quote / order
If you buy a product and / or service through a tailor-made quote that you want to convert into an order, possibly at a later stage, we will already register your address details at the quotation stage, so that we (if necessary / desired) can come to you to measure the space, deliver the items and be able to execute the purchased services. We also register your e-mail address and telephone number in order to keep you informed of the planning and to ask you whether all deliveries and / or services have gone as planned and / or executed. We share this information with external service providers where necessary, because they perform the service for us. For example, the transport company needs your name and address to be able to deliver the products to you. The transport company may not use or pass on your data independently.
We also keep the information about your purchase in order to be able to answer any questions or complaints about the service
If you have received a tailor-made quote for a kitchen from STOX, you can view your kitchen in 3D and / or in VR quality via Winner Viewer. To view the kitchen you will receive a username and password from us. These drawings are stored in the cloud. This cloud is normally available for 30 days. The drawings are stored here for 30 days after which they are automatically removed from the cloud. If you so wish, the 30-day period can be changed to longer or shorter. You must explicitly state this yourself. After the adjusted deadline, the drawings are also automatically removed from the cloud. The cloud where this data is stored is located in the Western Europe region.
Contact with STOX
Every day the entire STOX team is ready to help you, answer questions, solve problems or advise you when purchasing a product. You can reach our team in various ways, including via telephone, e-mail, social media and in the store.
If you have a question or complaint, we need some information from you. Think of your name, e-mail address, telephone number and other information that is needed to handle the question or complaint. We also use this information to keep you informed of the claim of the complaint. After the question or complaint has been dealt with, we keep the information for another seven years. This way we can better serve you if you later still need us.
Where are your data stored?
We use various applications to obtain and store certain data. This data is stored within the European Union.
Data provision to third parties
STOX does not provide your personal data to third parties, unless this is necessary in the context of the execution of an agreement that you conclude with us, in which you are a data subject, if this is required by law or if you request it yourself.
With companies that process personal data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of this data. We only share the data that are necessary for the assignment that the external service provider performs for us. We do not sell your data to these service providers or other third parties and do not provide personal data to parties which are located outside the EU. The type of work that our external service providers carry out for us are:
– supporting the delivery of our digital services such as the hosting, maintenance and support of our websites and applications;
– supporting our customer service;
– supporting our advertising and marketing campaigns;
providing financial services, such as payment services, debt collection agencies and credit information agencies.
Your opinion counts
We like to know what you think of our products and services. After delivery of products and / or services you can leave a review on e.g. Google review or klantvertellen.nl or on another channel you prefer. If necessary, we will mail you a link after installation of kitchen and / or floor.
Our store and warehouse are equipped with cameras. This is important for your safety, but also for that of our colleagues and products. The camera images will be deleted after four weeks, unless there are good reasons to keep images longer, for example for a police investigation.
Children and minors
Our website and / or service does not intend to collect data from minors. Persons who have not yet reached the age of 16 (minors) may only purchase STOX products and services with the consent of a parent or legal guardian. The parent (s) or legal representative (s) of the minor must read this privacy statement and the cookie statement in the interest of the minor and can exercise the rights of the minor in question instead of the minor.
Inspection, correction and right of opposition
If you have a relationship with our company, you have the opportunity, after written request, to view your personal details. If the overview provided by us contains inaccuracies, you can ask us in writing to change the data or have it removed. You can also inform us in writing if you do not want to be contacted with information about our products and services by reporting this.
Right to data portability
If you would like to know what information we have registered about you, you can ask us. You can get some data from us in a usual format. This applies to electronic data that you previously passed on to us, data that has been created for you and that we have used for an agreement that you have given permission for.
Right to forgetfulness
You can also ask us to delete data and not to use it anymore. If you have given permission before, you can withdraw this consent. However, we may store (if necessary) the data for which you have already given permission. In a number of cases you can also indicate that you ‘limit’ your data. We ensure that your data is no longer used without your permission.
In some cases we may refuse your request, for example if you ask us to delete your data, but we will need it for tax reasons or as proof of complaints. If this is the case, you will hear this from us as soon as possible.
Adjust privacy statement
We reserve the right to change this privacy statement. Changes will be published on this website